Customer Service Specialist | GumGum | $23 – $30 | Remote (United States)

GumGum is seeking a motivated Customer Service Specialist to join our team remotely, providing exceptional support to our clients across the United States. In this role, you will handle customer inquiries, resolve issues, and ensure client satisfaction. You’ll be the first point of contact for customers, offering prompt and friendly assistance via phone, email, or chat. With a competitive pay range of $23 to $30 per hour, this remote opportunity offers flexibility and a chance to be part of a cutting-edge digital advertising company. Ideal for someone with strong communication skills and a passion for helping others!We are currently seeking a ful-time / part-time customer service representative to play a crucial role in supporting excellent customer service, customer retention, and acquiring new customers. As a customer service representative, you will be the main point of contact for our customers, handling various inbound and outbound calls including new sales, and service-related calls, and performing administrative functions. Your primary goal will be to ensure the highest level of customer service, quality, efficiency, and accuracy in all aspects of your work.

Responsibilities:
• Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
• Maintain an in-depth knowledge of products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
• Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers
• Provide high levels of customer account management by properly setting up and maintaining account information and data
• Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities
• Handle administrative, data entry, reporting, and reconciliation around asset and inventory controls and purchasing

Requirements:
• Solid computer skills including Microsoft Office, data entry, and the ability to run and analyze reports
• Ability to multi-task and prioritize assignments in a team environment
• Excellent verbal and written communication skills
• High school diploma or equivalent
• Bilingual is preferred but not required

Benefits:
• Flexibility
• Remote work environment
• Skill Development
• Diverse Opportunities