Job Title: Part-Time Customer Service and IT Support Representative (Remote, Evenings & Weekends)
Job Description:
We are looking for a reliable and tech-savvy
Customer Service and IT Support Representative to join our team on a part-time basis. This fully remote position is ideal for individuals with strong communication skills and a passion for assisting customers during evening and weekend hours.
Key Responsibilities:
- Respond to customer inquiries via email, chat, or phone, providing prompt and accurate support.
- Troubleshoot basic IT issues and guide customers through solutions.
- Escalate complex technical problems to the appropriate team while ensuring timely resolution.
- Maintain detailed records of interactions and solutions in the company database.
- Uphold excellent customer service standards to ensure a positive experience.
Qualifications:
- Prior experience in customer service or IT support preferred but not required; training provided.
- Strong written and verbal communication skills.
- Familiarity with troubleshooting common technical issues (e.g., connectivity, software setup).
- Ability to work independently in a remote environment and handle evening/weekend shifts.
- Comfortable using customer support software and tools.
What We Offer:
- Competitive hourly pay.
- Flexible scheduling with evening and weekend shifts.
- Remote work with training and ongoing support provided.
- Opportunity to develop customer service and technical skills in a professional environment.
How to Apply:
Interested candidates should submit their resume and a brief cover letter explaining their interest and availability. Join us to help customers solve problems and improve their experience, all from the comfort of your home!
Be part of a team that values flexibility, skill development, and exceptional customer support