Job highlights
Identified by Google from the original job post
Responsibilities
- Handle customer inquiries and resolve issues via phone, chat, and email
- Assist customers with product-related questions, order tracking, and returns
- Provide accurate information and guidance, ensuring a positive customer experience
- Maintain a high level of product knowledge to assist customers effectively
- Collaborate with team members and other departments to address customer needs
Job description
At Amazon, customer satisfaction is at the heart of everything we do. As an Amazon Customer Service Representative, you'll play a crucial role in ensuring that our customers receive the best possible support. We pride ourselves on providing outstanding service, and we're looking for individuals who share our dedication to excellence.
Responsibilities:
• Handle customer inquiries and resolve issues via phone, chat, and email
• Assist customers with product-related questions, order tracking, and returns
• Provide accurate information and guidance, ensuring a positive customer experience
• Maintain a high level of product knowledge to assist customers effectively
• Collaborate with team members and other departments to address customer needs