W2 Only _ Customer Experience Manager

Job description Hi, Hope you are doing well. This is Ravali from My3 Tech. Review the below job description and let me know your interest by replying to this email with updated resume and convenient time to discuss and also you can reach me @ Title :CX Experience Manager Location :Remote (EST or CST - New England preferred but not required) Term:6+ Months Must have : 1. CS Experience Mgmt 2. Miro 3. Healthcare Exp. Looking for a contractor to support the CX team as an Experience Manager. Job Description: Responsible for understanding where there are gaps in experience for members, providers, and employers. Work with other groups internally, such as the analytics team and research team, and incorporate that information into their assessments. Bring that information into conversations with the respective business stakeholders, learn about the business-unit priorities, and merge the business and customer needs. Therefore, it is extremely important that this person has strong collaboration and communications skills. They should have proven experience working across internal groups and gaining buy-in for initiatives. This is primarily an operational role. They will be working through data sets, creating research requests, etc., but there is an element of strategy as well. Once they identify the need from the customer, they will need to align it with the business goal;s. Almost a product-owner mentality. They don't need to be highly technical, but they should be comfortable analyzing and utilizing data. Preferred Experience and Skills: • * They should have previous CX experience (experience manager, experience lead, experience owner) • Healthcare (Payer) experience will be given preference, but isn't required • The team uses Miro to help build journeys. It would be a plus if a candidate had experience with this or similar tool.