Senior Specialist, Technology Operations

Job description Description: • Manage relationships with client IT administrators and personnel. • Develop and maintain a thorough understanding of the client’s networking environment. • Keep up-to-date knowledge of all deployed solutions within the client’s environment. • Perform regular application administration for fleet management, output management, and scanning software solutions. • Assist clients and Canon’s Account Team in testing and implementing hardware/software solutions within client network environments. • Identify potential impacts on timelines and immediately alert the Canon team. • Execute all technical support and issue resolution activities. • Communicate chronic technology issues to the client and Canon Account Team. • Train Canon site personnel on pre-defined troubleshooting and remediation strategies. • Ensure that technical deadlines are met and manage customer expectations with the project team. • Lead projects from a technical perspective, including organizing and facilitating kick-off meetings. • Maintain ongoing relationships with the customer’s IT management team. • Develop and deliver technical training classes for on-site personnel and other team members as needed. • Deliver excellent customer service, consistently building positive relationships that represent Canon. • Share customer feedback systematically to broaden team knowledge of issues, capabilities, and client-specific needs. • Update the customer information database regularly, including issue resolution, activity log and feedback. • Recommend improvements to work systems and approaches to enhance customer experience. • Collaborate with Canon team members across departments to share customer feedback as appropriate. Requirements: • Bachelor’s degree in a relevant field or equivalent experience required. • 5+ years of related experience in technology operations or IT support. • Proven ability to build strong customer relationships and manage issues with follow-through. • Experience with output management systems and scanning solutions. • Proficiency in fleet management, output management, and scanning software solutions. • Strong project management skills, including the ability to lead technical meetings. • Any of the following technical Certifications (preferred or to be obtained within a year of hire): • CompTIA A+ • CompTIA Network+ • CompTIA Security+ • CompTIA Cloud+ • CompTIA Server+ • Must possess a valid driver’s license and maintain an acceptable driving record. • Ability to travel up to 30% to client sites, including occasional overnight travel. • Must obtain security clearances as required by customer contracts. Benefits: • Employee referral bonus • Employee discounts • “Dress for Your Day” attire program (casual is welcome, based on your job function) • Volunteer opportunities to give back to our local community • Swag! A Canon welcome kit and official merch you can’t get anywhere else