Job highlights
Identified by Google from the original job post
Qualifications
- Previous customer service experience, preferably in the airline industry
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to work in a remote environment with a reliable internet connection
- Flexible availability to work part-time hours, including evenings, weekends, and holidays
- Possibility of transitioning to a full-time position based on performance and business needs
Benefits
- Professional growth within a renowned airline company
- Training and development programs to enhance your skills and knowledge
- Networking opportunities within the aviation industry
- Competitive hourly wage starting at $30 per hour
- Part-time schedule providing flexibility for work-life balance
- Access to American Airlines' travel perks and discounts
- Health and wellness benefits
- Opportunities for performance-based incentives and bonuses
Responsibilities
- In this role, you will play a crucial part in ensuring a positive experience for our customers
- As a representative of one of the leading airlines in the United States, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service
- Handle incoming customer queries via phone, email, and chat in a professional and efficient manner
- Assist customers with booking, reservations, changes, and other flight-related inquiries
- Resolve customer concerns and issues promptly, ensuring customer satisfaction
- Stay informed about American Airlines' policies, procedures, and services to provide accurate information
- Collaborate with other team members to ensure seamless communication and problem resolution
Job description
Join our dynamic team as a Remote Customer Service Representative for American Airlines. In this role, you will play a crucial part in ensuring a positive experience for our customers. As a representative of one of the leading airlines in the United States, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service.
What You Will Do:
• Handle incoming customer queries via phone, email, and chat in a professional and efficient manner.
• Assist customers with booking, reservations, changes, and other flight-related inquiries.
• Resolve customer concerns and issues promptly, ensuring customer satisfaction.
• Stay informed about American Airlines' policies, procedures, and services to provide accurate information.
• Collaborate with other team members to ensure seamless communication and problem resolution.
Requirements:
• High school diploma or equivalent; additional education or customer service training is a plus.
• Previous customer service experience, preferably in the airline industry.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a remote environment with a reliable internet connection.
• Flexible availability to work part-time hours, including evenings, weekends, and holidays.
Opportunities:
• Professional growth within a renowned airline company.
• Training and development programs to enhance your skills and knowledge.
• Networking opportunities within the aviation industry.
• Possibility of transitioning to a full-time position based on performance and business needs.
Benefits:
• Competitive hourly wage starting at $30 per hour.
• Part-time schedule providing flexibility for work-life balance.
• Access to American Airlines' travel perks and discounts.
• Health and wellness benefits.
• Opportunities for performance-based incentives and bonuses.
If you're passionate about providing excellent customer service and want to be part of a dynamic team, apply now to join American Airlines as a Remote Customer Service Representative. Take your career to new heights with one of the most iconic names in the aviation industry.