Contract-to-Hire | 100% Remote | Philadelphia, PA 19103-Customer Service Representative

The Contract-to-Hire 100% Remote Customer Service Representative position, based in Philadelphia, PA (19103), offers a pathway to permanent employment for motivated individuals. This fully remote role focuses on delivering exceptional customer service through phone, email, or chat support, helping resolve inquiries, issues, and product concerns effectively. Ideal candidates are team-oriented, have excellent communication skills, and demonstrate a strong commitment to customer satisfaction. With flexible hours, competitive pay, and a supportive training program, this contract-to-hire position is a great way to build a stable career in customer service with the possibility of long-term growth. Job Description   Our direct end-client a large healthcare insurance provider is seeking to hire a Customer Service Representatives for a 3+ months contract-to-hire role to work 100% Remote from anywhere within one hour radius of Philadelphia, PA 19103 (need candidates within one hour radius of Philadelphia, PA 19103). Job Title: Customer Service Representative – Medicare… Duration: 3 months contract-to-hire Location: 100% Remote from anywhere within one hour radius of Philadelphia, PA 19103 No. of positions: 20 + Customer Service Representative – Medicare Medicare CSRs handle claims, benefits, enrollment, member portal, ID cards, etc. and work with customers to solve problems. This is a 5 star service that the team is looking to uphold. Tone and empathy are a must for this position. Candidates must be flexible to work these hours for this role.

The Medicare department is open 7 Days a week. FT Shifts will range from Sunday – Saturday from 7:45AM – 8:15PM and include one late night shift as well as a Saturday OR Sunday shift. 37.5 hour week but OT is offered and sometimes required as needed for over 40 hours.

Qualifications: • Call Center Customer Service, inbound calls (no telesales) • Looking for excellent Customer Focused competencies – seeking service oriented individuals with strong customer service skills. • Must have empathy and strong problem solving skills. Must have strong verbal and written communication skills. This is a phone based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone. Ability to navigate through multiple systems at a time. ALL candidates must score a 80% or above on eSkills test. Preferred qualifications: • HS Diploma or GED with a 2 years of customer service experience/call center experience is preferred • Healthcare industry experience • Previous Medicare experience • Call Center Customer Service experience (Inbound calls) • Medical background helpful ALL former associates and contractors must be submitted to the VMS Program Team for vetting through the pre-submission check process. Please apply with your interest. You may also reach out to me directly at abaranwal@alphambe.com Thanks, Ashu