About the Role:
We are seeking a detail-oriented and technically proficient Production Support Data Analyst to join our operations team. In this role, you will serve as the front line for managing data-related incidents, ensuring the health of data pipelines, resolving reporting issues, and supporting end users. Your work will ensure data integrity, system uptime, and business continuity for mission-critical analytics and reporting systems.
Key Responsibilities:
- Monitor, investigate, and resolve data issues in production systems and pipelines
- Respond to support tickets, troubleshoot data discrepancies, and assist end users with reporting concerns
- Collaborate with data engineers, DBAs, and application support teams to address root causes
- Maintain and improve SLAs for data availability and reporting accuracy
- Perform daily validation of ETL jobs, dashboards, and scheduled reports
- Document issues, processes, and resolutions for internal knowledge sharing
- Participate in release and deployment activities for data/reporting changes
- Provide off-hours support on a rotational basis (if required)
Required Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Data Analytics, or a related field
- 2–5 years of experience in data operations, production support, or technical analytics
- Strong knowledge of SQL and experience querying large relational databases
- Familiarity with ETL processes, data warehousing, and reporting tools (e.g., Tableau, Power BI, SSRS)
- Excellent problem-solving skills with attention to detail and accuracy
- Strong communication skills and customer service mindset
Preferred Qualifications:
- Experience working in a 24×7 support environment or with global teams
- Familiarity with incident management tools (e.g., Jira, ServiceNow)
- Exposure to cloud platforms (AWS, Azure, GCP) and job schedulers (e.g., Airflow, Control-M)
- Experience with scripting (e.g., Python, Bash) is a plus
What We Offer:
- Competitive salary and annual performance bonus
- Health, dental, and vision insurance
- Hybrid/remote work options (role-dependent)
- Opportunities to grow into data engineering or analytics roles
- Supportive, collaborative team culture
How to Apply:
📩 Submit your resume and a brief cover letter to: support-analytics@[yourcompany].com
Subject: Application – Production Support Data Analyst – [Your Name]
🗓️ Deadline: Applications accepted on a rolling basis