About the Role:
USA Winzons is seeking a tech-savvy, customer-oriented Product Specialist to join our remote team. In this role, you’ll act as a bridge between our product and end-users, ensuring a seamless experience by providing insights, troubleshooting issues, and helping improve the product based on user feedback.
You’ll be working closely with product, engineering, and support teams in a U.S. time zone to ensure customers get the most out of our digital platform.
Key Responsibilities:
- Provide expert-level product support to U.S. customers via email, chat, or video calls
- Become a subject matter expert on product features and use cases
- Troubleshoot product issues, reproduce bugs, and communicate feedback to the engineering team
- Deliver product walkthroughs, demos, and onboarding sessions
- Assist in creating product documentation, FAQs, and user guides
- Collaborate with cross-functional teams to improve feature adoption and user experience
Requirements:
- Strong written and verbal English communication skills
- 1–3 years of experience in SaaS, tech support, or customer-facing product roles
- Good analytical and problem-solving skills
- Ability to learn and explain complex tools in simple terms
- Comfortable working during U.S. hours (EST or PST)
Preferred Qualifications:
- Experience with tools like Intercom, Zendesk, Jira, Notion, or HubSpot
- Knowledge of basic APIs, CRM, or cloud software
- Previous experience in product enablement, QA, or user research a plus
What We Offer:
- Competitive hourly pay ($15.00–$25.00/hour)
- Flexible, fully remote work setup
- Paid training and continuous learning opportunities
- Opportunity to transition into Product Manager or Customer Success roles
- Collaborative culture with a global product team
How to Apply:
📩 Send your resume and a short note on your product or support experience to:
productcareers@usawinzons.com
Subject: Product Specialist – US Shift – [Your Name]