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Virtual Customer Service Associate (International Voice)

ConfidentialUS
Full-time

Posted on


About the Role:
USA Winzons is hiring Virtual Customer Service Associates to join our international voice support team. This is a fully remote position where you’ll assist global customers with queries, troubleshooting, and issue resolution across multiple communication channels. Whether you’re a fresher or have previous BPO/voice experience, this role offers you a stable, work-from-home opportunity with growth potential.

Key Responsibilities:

  • Handle inbound and outbound calls from international customers (US, UK, etc.)
  • Provide prompt, accurate, and empathetic assistance regarding products, orders, or services
  • Troubleshoot basic technical and service-related issues with professionalism
  • Document customer interactions and escalate unresolved cases when necessary
  • Meet daily performance metrics such as call quality, resolution time, and CSAT

Requirements:

  • 0–3 years of customer service or voice support experience
  • Excellent English communication (verbal and written)
  • Strong interpersonal skills and problem-solving attitude
  • Basic computer literacy and familiarity with CRM tools
  • Quiet workspace and reliable internet connection (min 25 Mbps)
  • Willingness to work in rotational night shifts and weekends

Preferred:

  • Prior experience in an international voice process or BPO
  • Graduation in any stream (12th pass may be considered with experience)
  • Familiarity with remote work tools like Zoom, Freshdesk, or Zendesk

What We Offer:

  • 100% remote work-from-home setup
  • Paid virtual training and onboarding
  • Attractive salary with monthly bonuses/incentives
  • Growth path into QA, trainer, or team lead roles
  • Supportive work culture and regular engagement programs

How to Apply:
Interested candidates can send their resume to careers@usawinzons.com with the subject line:
Virtual Customer Service Associate – WFH – Your Name

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