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About the position
HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our 2,000+ team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise, and disaster recovery solutions needed to help government agencies affect positive change. The Deputy Director is primarily responsible for management of the day-to-day operation of components of the program portfolio/department under the direction of the Portfolio Director. These tasks may include management and reporting of staff and program/department performance, forecasting, reporting tracking and reporting of program/department metrics. The position is also responsible for establishing, execution, and reporting of all proactive quality assurance processes. This role is full of exciting, fast-paced tasks where no days look the same. Join a high-performing team dedicated to making a difference for all clients and serving others.
Responsibilities
• Manages and leads Operations subcontractors, marketing, information systems, program admin, and program technical resources.
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• Supports delivery of operations team goals towards program and portfolio.
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• Supports and delivers payment reviews, application intake, customer service calls, and operations team scheduling.
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• Delivers Program/Project forecasting, tracking, invoicing, and reporting.
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• Provides oversight for weekly and monthly departmental/program reporting.
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• Works with the program teams to identify opportunities for process improvement that would improve customer/client satisfaction.
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• Supports the organization of financial, legal, and budget tracking responsibilities in relation to portfolio programs compliance.
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• Manages and tracks the compliance requirements for contracts, addendums, proposals, and subcontracts for the portfolio.
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• Completes special ad-hoc projects and reporting for program director.
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• Acts as a technical resource/consultant to develop systems, processes, and process improvements for the portfolio.
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• Coordinates the internal support team efforts across the portfolio including reporting, meetings, leadership team coordination, and portfolio wide training and events.
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• Coordinates portfolio resource sharing inside and outside of the portfolio.
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• Works with internal customers to support the reporting needs of the portfolio, program, and business.
Requirements
• Bachelor’s degree in Business, Finance, Engineering or related field from an accredited college or university.
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• At least 5-7 years of experience in a related field.
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• Previous operations experience including thorough understanding of energy efficiency or demand response program operations and processes.
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• 3 years of progressive team management experience including managing and directing the work of direct reports and teams.
Nice-to-haves
• Valid Driver’s License.
Benefits
• Health and personal development through multiple wellness programs.
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• A dedicated team of individuals from diverse backgrounds working together to leave clients better than found.
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• Recognition, support, and celebration of team successes.