📍 Location: Remote (U.S.-Based Preferred)
💼 Job Type: Full-Time / Part-Time
🕒 Shifts: Flexible | May include nights/weekends/holidays
💰 Salary: Competitive Pay | Benefits Available
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Position Overview:
We are seeking a Remote Technical Alarm Specialist to support our 24/7 security operations. This role is vital for maintaining customer safety by monitoring alarm systems, troubleshooting technical issues, and coordinating emergency responses. You will work from home using our secure platforms and communication tools to ensure smooth and accurate alarm handling.
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Key Responsibilities:
- Monitor alarm signals and surveillance data in real-time
- Perform basic remote troubleshooting for system malfunctions
- Accurately assess threats and dispatch emergency services when needed
- Communicate with clients and field technicians clearly and effectively
- Log all events, escalations, and technical resolutions in the tracking system
- Maintain awareness of regional protocols and customer-specific requirements
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Requirements:
- High school diploma or GED (associate degree or technical training preferred)
- Prior experience in alarm monitoring, call centers, or security tech support
- Excellent attention to detail and communication skills
- Calm under pressure and capable of multi-tasking
- Tech-savvy and comfortable with remote tools (CRM, ticketing systems, VoIP)
- Quiet home office setup with a reliable internet connection
- Availability for shift work (may include overnights or weekends)
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What We Offer:
- Remote work with paid virtual training
- Health, dental, vision & life insurance options
- Paid time off & holidays
- 401(k) matching (where applicable)
- Professional development and advancement opportunities
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How to Apply:
Submit your resume and a brief cover letter to [yourcompany@email.com]
Subject Line: “Remote Alarm Specialist Application – [Your Name]”