Client Director – US

📍 Location: United States (Remote or Hybrid Option Available)
🏢 Company: [Your Company Name]
🕒 Job Type: Full-Time
💼 Industry: Client Services / Business Development / Account Management
📈 Experience Level: Senior-Level

We are looking for an experienced Client Director to join our team and lead our efforts in delivering exceptional service to key clients across the United States. In this leadership role, you will be responsible for overseeing high-value accounts, building and nurturing long-term client relationships, and driving business growth. The Client Director will collaborate with cross-functional teams to ensure seamless execution of client strategies and the achievement of company goals. This is a unique opportunity to make a significant impact in an innovative company while guiding and mentoring a talented team.

• Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients, ensuring satisfaction and identifying opportunities for growth.
• Account Strategy: Develop and execute strategic account plans tailored to the unique needs of each client, ensuring alignment with business objectives and providing actionable insights.
• Team Leadership: Lead and mentor a team of account managers and client-facing staff, ensuring high standards of client service and successful project delivery.
• Business Growth: Drive the growth of existing accounts through cross-selling, upselling, and identifying new opportunities for collaboration and expansion.
• Collaboration: Work closely with internal teams (sales, marketing, operations) to ensure client needs are met and to deliver solutions that exceed expectations.
• Client Presentations: Present to clients at executive levels, ensuring that all communications are clear, strategic, and aligned with client needs.
• Problem Solving: Address and resolve client concerns or challenges promptly and effectively, ensuring customer satisfaction and loyalty.
• Contract Negotiation: Lead contract negotiations and renewals, ensuring mutually beneficial terms that foster strong, ongoing partnerships.
• Performance Metrics: Define and track KPIs and other success metrics, ensuring client satisfaction and the achievement of business goals.

• Experience: 7+ years of experience in client management, business development, or account management, with a proven track record of managing high-value clients and teams
• Leadership Skills: Demonstrated ability to lead and inspire teams, providing direction and ensuring alignment with company and client objectives
• Strategic Thinking: Strong ability to think strategically and drive business growth while maintaining high levels of client satisfaction
• Client-Focused: Expertise in understanding client needs and translating those into actionable solutions and strategies
• Communication Skills: Excellent verbal and written communication skills with the ability to present complex concepts in a clear and concise manner
• Negotiation Skills: Experience in leading contract negotiations and managing client expectations
• Problem-Solving: Strong analytical and problem-solving abilities to proactively address client challenges
• Technology Skills: Familiarity with CRM systems, project management tools, and data analysis platforms
• Education: Bachelor’s degree in Business, Marketing, or a related field (Master’s degree preferred)
• Preferred Experience:
  • Previous experience in managing large-scale accounts in [insert industry, e.g., tech, finance, healthcare, etc.]
  • Familiarity with business development, sales strategies, and the ability to manage multi-million-dollar accounts

• Competitive salary based on experience
• Performance-based incentives and bonuses
• Comprehensive health, dental, and vision insurance
• Retirement savings plan (401(k)) with company match
• Generous paid time off (PTO) and holidays
• Professional development opportunities, including conferences and training
• Flexible working arrangements (remote or hybrid options available)
• Collaborative and inclusive company culture

To apply for the Client Director – US position, please submit your resume and a cover letter to careers@[yourcompany].com with the subject line:
“Client Director – US – [Your Name]”
Or apply directly via our career portal: [Insert Application Link]