📍 Location: West Coast (Remote or Hybrid – Specific Location Flexible)
🏢 Company: [Your Company Name]
🕒 Job Type: Full-Time
💼 Department: Sales / Account Management
📊 Industry: B2B SaaS / Technology / Services (Customize as needed)
💼 Experience Level: Senior (5+ years)
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About the Role:
We are looking for an experienced Senior Account Manager to join our Post-Sales Team on the West Coast. In this role, you will act as a trusted advisor to our clients, ensuring successful onboarding, product adoption, and long-term success with our solutions. You will manage high-value accounts, drive customer retention, and collaborate with cross-functional teams to deliver superior service. If you are a relationship-driven, customer-centric professional with a passion for post-sales success, we want to hear from you!
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Key Responsibilities:
- Manage Client Relationships: Build and maintain strong relationships with key stakeholders across client accounts, ensuring high levels of satisfaction and loyalty.
- Post-Sales Support: Oversee client onboarding, training, and product adoption to maximize the value of the product or service provided.
- Account Retention & Growth: Identify opportunities for upselling and cross-selling, and manage renewals to drive revenue growth.
- Collaboration: Work closely with sales, product, and support teams to address client needs and deliver exceptional service.
- Client Advocacy: Act as the voice of the customer within the organization, providing feedback on product features, service delivery, and process improvements.
- Reporting: Monitor account performance, track KPIs, and deliver regular reports to both clients and internal teams.
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Qualifications:
- 5+ years of experience in account management, post-sales, customer success, or client services.
- Strong understanding of SaaS or technology products and the post-sales lifecycle.
- Excellent communication, presentation, and interpersonal skills.
- Proven ability to build and maintain relationships with senior-level executives.
- Track record of driving customer retention, renewal, and revenue growth.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Bachelor’s degree in business, marketing, or a related field (preferred).
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Compensation & Benefits:
- Competitive base salary and performance-based incentives
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Generous paid time off and holiday schedule
- Remote or hybrid work flexibility (depending on location)
- Professional development and career growth opportunities
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How to Apply:
Submit your resume and cover letter to careers@[yourcompany].com with the subject:
“Senior Account Manager, Post-Sales – West Coast – [Your Name]”
Or apply directly through our careers page: [Insert Application Link]