Technical Support Engineer – Tier 1

Company: USA WINZONS
Salary: Competitive | Based on Experience
Job Type: Full-Time | Remote
Location: Central Time Zone (Remote)

USA WINZONS is a forward-thinking company that offers cutting-edge solutions and services to our clients. We are currently seeking a highly motivated and customer-oriented Technical Support Engineer – Tier 1 to join our team. This is a fantastic opportunity for individuals who are passionate about technology and troubleshooting, and who are looking to grow within a fast-paced and supportive environment.

As a Technical Support Engineer – Tier 1 at USA WINZONS, you will be the first point of contact for customers seeking technical assistance. You will provide critical support for a range of technical issues, diagnose and resolve problems, and escalate more complex issues to higher-level teams when necessary. This role requires strong communication skills and the ability to work efficiently in a fast-paced, remote environment.

This is a full-time position with remote work, but candidates must be based in the Central Time Zone for alignment with team operations.

• Serve as the first point of contact for customers requiring technical support via phone, email, and chat.
• Provide prompt and accurate technical assistance, helping customers resolve issues effectively.
• Troubleshoot and diagnose technical issues related to software, hardware, or network systems.
• Assist customers with setting up software, configuring devices, and other technical inquiries.
• Document all customer interactions and technical issues in the CRM system.
• Collaborate with internal teams to escalate unresolved issues and ensure timely resolution.
• Maintain up-to-date knowledge of our products, services, and technical solutions.
• Contribute to knowledge base articles and other resources to help improve team efficiency.

• Strong technical aptitude with a basic understanding of IT systems and troubleshooting.
• Previous experience in technical support, customer service, or a related role is preferred.
• Excellent verbal and written communication skills.
• Ability to diagnose and solve technical issues in a professional and efficient manner.
• Proficiency in using support tools, ticketing systems, and troubleshooting methodologies.
• Strong attention to detail and ability to multitask effectively.
• Ability to work independently in a remote environment with minimal supervision.
• Must be available to work within the Central Time Zone (with flexible hours).
• A positive attitude, excellent problem-solving skills, and a customer-first mentality.

• Competitive salary – Based on experience and performance.
• Remote work – Enjoy the flexibility of working from home.
• Career development – Opportunities for growth and advancement within the company.
• Supportive team – Work with a collaborative and dynamic team.
• Training and development – Continuous learning opportunities to enhance your skills.
• Health and wellness benefits – Access to health, dental, and retirement plans.
• Work-life balance – Flexibility to manage personal and professional commitments.

If you’re a motivated individual with a passion for technology and customer service, apply today to join USA WINZONS as a Technical Support Engineer – Tier 1. Submit your resume and a cover letter explaining why you are the perfect fit for this role.