Company Name: USA WINZONS
Job Type: Full-Time | Remote with Travel
Salary: Competitive | Based on Experience
About USA WINZONS:
At USA WINZONS, we are committed to delivering excellence through innovative technology and outstanding customer support. As we expand our operations, we are looking for a skilled and dedicated Field Service Engineer – Warranty and Quality Assurance to join our team. This role offers the opportunity to work hands-on with cutting-edge products while ensuring top-tier service quality and customer satisfaction.
About the Role:
As a Field Service Engineer specializing in Warranty and Quality Assurance, you will be responsible for on-site product support, troubleshooting, warranty assessments, and feedback collection for continuous product improvement. You’ll act as the bridge between customers and our engineering teams, ensuring issues are resolved quickly and product quality is consistently enhanced.
Key Responsibilities:
- Provide on-site technical support, repairs, and maintenance for products under warranty.
- Investigate warranty claims, diagnose issues, and determine the root cause of product failures.
- Document and report product performance data, field issues, and customer feedback to quality and engineering teams.
- Collaborate with internal teams to develop solutions that improve product quality and reduce warranty claims.
- Conduct training sessions for clients and internal staff on proper product use and maintenance.
- Ensure timely processing of warranty claims and maintain detailed service records.
- Travel to client locations as needed to provide service and support.
Qualifications:
- Bachelor’s degree in Engineering, Mechanical Engineering, Electrical Engineering, or a related field.
- 2–5 years of experience in a field service engineering role.
- Strong mechanical and electrical troubleshooting skills.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple service requests.
- Familiarity with quality assurance processes and data reporting tools.
- Willingness to travel extensively based on project needs.
Preferred Skills:
- Experience with warranty administration and reporting.
- Knowledge of Six Sigma, ISO standards, or similar quality frameworks.
- Proficiency in CRM systems and service management software.
What We Offer:
- Competitive salary and performance bonuses.
- Travel allowances and expense reimbursement.
- Remote flexibility with fieldwork opportunities.
- Professional growth and career development programs.
- Supportive and innovative work environment.
How to Apply:
If you are passionate about product excellence, customer satisfaction, and field engineering, we invite you to apply and grow your career with USA WINZONS as a Field Service Engineer – Warranty and Quality Assurance!