Location: Baltimore, Maryland
Job Type: Full-Time
Industry: Customer Service / Retail / Operations
Company: Usa Winzons
About Us:
At Usa Winzons, we are committed to delivering exceptional service and customer satisfaction across all levels of our organization. As a fast-growing company with national reach, we provide an environment where employees are empowered to grow, learn, and make a meaningful impact. We are now looking for a friendly, proactive, and detail-oriented Service Associate to join our Baltimore team.
Position Overview:
As a Service Associate, you will be the first point of contact for customers, assisting them with inquiries, providing solutions, and ensuring a seamless customer experience. You’ll work closely with internal teams to resolve issues, process transactions, and maintain high standards of service excellence.
Key Responsibilities:
- Greet and assist customers in a professional, courteous manner
- Handle customer inquiries, complaints, and service requests in person, over the phone, and via email
- Process transactions, manage product returns, and maintain accurate records
- Collaborate with team members to resolve customer issues efficiently
- Maintain a clean, organized, and welcoming service area
- Assist in administrative tasks, including data entry and order processing
- Uphold company standards for customer service and communication
Qualifications:
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
- 1+ years of experience in a customer-facing or administrative role
- Strong communication and problem-solving skills
- Comfortable using POS systems and basic office software (Excel, Word, email, etc.)
- Positive attitude, reliability, and a willingness to learn
- Ability to work a flexible schedule, including weekends if required
Why Join Usa Winzons?
- Competitive salary with room for growth
- Supportive team environment
- Comprehensive training and career development opportunities
- Health and wellness benefits
- Paid time off and holiday pay
How to Apply:
Interested candidates should send their updated resume and a short cover letter to [insert application email] with the subject line: Service Associate – Baltimore.