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We are seeking a motivated and experienced Remote Customer Support Specialist to join our team. The primary responsibility of this role is to connect with leads and customers over the phone, ensuring their questions are answered, and guiding them through our processes. Your role will be crucial in building strong relationships, converting leads, and ensuring customer satisfaction.
Key Responsibilities:
– Make outbound calls to leads and existing customers to provide information, answer questions, and address concerns.
– Follow up on leads generated by our marketing team to facilitate the sales process.
– Maintain accurate records of customer interactions and follow-up actions in our CRM.
– Assist customers with navigating our products and services, providing technical support as needed.
– Collaborate with other departments to ensure customer issues are resolved promptly and efficiently.
– Provide feedback to improve customer service processes and overall customer experience.
Qualifications:
– Proven experience in customer support or a related field, preferably in a remote setting.
– Excellent communication skills, both verbal and written.
– Strong interpersonal skills with a customer-focused mindset.
– Ability to work independently and manage time effectively.
– Familiarity with CRM tools.
– Strong problem-solving skills and attention to detail.
Why Join Us?
– Work from the comfort of your home with flexible hours.
– Be part of a dynamic and growing team.
– Opportunity for career growth and development.
– Competitive salary and benefits.