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We are seeking a motivated and detail-oriented individual to join our team as a Work-from-Home Data Entry / Customer Service Representative / Clerical Admin. This role is crucial for maintaining accurate records, providing excellent customer support, and handling various administrative tasks remotely.
Key Responsibilities:
Data Entry:
Accurately input, update, and maintain data in databases and spreadsheets.
Verify the accuracy of data before entry and correct any discrepancies.
Generate reports and summaries as needed.
Perform data cleanup and organization tasks.
Customer Service:
Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Provide information about products or services and address customer concerns.
Process orders, returns, and exchanges as per company policies.
Document customer interactions and feedback for future reference.
Clerical Administration:
Handle scheduling, calendar management, and appointment setting.
Prepare and proofread documents, reports, and correspondence.
Manage and organize electronic files and records.
Coordinate with other departments to facilitate smooth operations.
Qualifications:
High school diploma or equivalent; associate’s or bachelor’s degree preferred.
Proven experience in data entry, customer service, or administrative roles.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with data entry software or CRM systems.
Strong attention to detail and accuracy.
Excellent written and verbal communication skills.
Ability to manage time effectively and prioritize tasks.
Reliable internet connection and a suitable home office setup.
Ability to work independently with minimal supervision.
Desired Skills:
Experience with customer support platforms (e.g., Zendesk, Salesforce).
Basic knowledge of data privacy regulations and best practices.
Problem-solving skills and a customer-focused attitude.
Adaptability to handle a variety of tasks and a fast-paced work environment.
Benefits:
Competitive salary.
Flexible work hours.
Health and wellness benefits (if applicable).
Opportunities for professional development and growth.
Supportive remote work environment.