Job Title: Customer Support/Data Entry Specialist
Company Name: De-Techo
Location: USA
Job Type: Full-time
About Us:
De-Techo is a dynamic and innovative company committed to delivering top-notch services and solutions to our clients. We are seeking a detail-oriented and customer-focused Customer Support/Data Entry Specialist to join our team. If you excel in administrative tasks and enjoy helping customers, this role is perfect for you!
Job Description:
As a Customer Support/Data Entry Specialist at De-Techo, you will be responsible for ensuring the seamless flow of information and assisting customers with inquiries. Your attention to detail and commitment to customer satisfaction will play a critical role in our daily operations.
Key Responsibilities:
- Data Entry: Accurately input, update, and maintain data in company systems and databases.
- Customer Support: Handle customer inquiries via email, phone, and chat, providing clear and timely solutions.
- Documentation: Prepare and organize reports, records, and other administrative documents.
- Problem Resolution: Identify and resolve customer concerns, escalating complex issues when necessary.
- Quality Assurance: Review and verify data for accuracy and completeness, ensuring compliance with company standards.
- Process Improvement: Suggest and implement process enhancements to improve efficiency and customer satisfaction.
- Collaboration: Work with internal teams to address customer needs and provide updates on ongoing issues.
Qualifications:
- High school diploma or equivalent (associate or bachelor’s degree preferred).
- Proven experience in data entry, customer support, or similar roles.
- Excellent typing speed and accuracy.
- Strong communication skills, both verbal and written.
- Proficiency in using Microsoft Office Suite and other data management tools.
- Exceptional organizational and multitasking abilities.
- A customer-focused attitude with problem-solving skills.
Salary:
- Competitive Hourly Rate: $30 to $40, based on experience and qualifications.
Benefits:
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- Retirement Plans: 401(k) with company match.
- Paid Time Off: Generous PTO and holiday pay.
- Career Growth: Opportunities for training and career advancement.
- Positive Environment: Work in a collaborative and supportive team.