Technical Support Specialist – Live Chat (Remote / No Phone Required)

We are seeking Technical Support Specialists who are committed to redefining customer service excellence. This role doesn’t simply involve responding to queries; it’s about understanding the customer’s needs, exploring challenges, and delivering innovative solutions.

Roles: You will be a key player in our technical team, using live chat to assist customers with their technical issues, guide them through solutions, and provide detailed support for a variety of inquiries.

Contract Details:

• Rate: $35 per hour
• Contract Length: Open-ended for maximum flexibility

Responsibilities:

• Provide live chat support to address technical queries from both existing and potential customers.
• Use technical knowledge to troubleshoot problems and offer solutions.
• Maintain a high standard of customer interaction, ensuring satisfaction and effective resolution of issues.

Requirements:

• Device Access: Must have access to a device capable of managing social media and website chat functions (Phone/Tablet/Laptop).
• Independence: Ability to work independently while following detailed instructions.
• Internet: Reliable internet connectivity required.
• Availability: Minimum of 10 hours per week.

Location:

• This position is fully remote, ideal for candidates looking for flexible work arrangements. While open to global applicants, preference is given to candidates in the United States.

If you are passionate about technology and customer service and are looking for a role where you can make a real impact, we would love to hear from you.