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Customer Service / Data Entry – REMOTE

ConfidentialUS
Full-time

Posted on


Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless. ** Schaumburg, IL
• *Connection**

keywords: join,shift,benefits,analysis,quality assurance,approve,create,assist,performance,experience,management,recruiting,communication,knowledge

Full-Time
• *Overview**:

Connection has a fantastic opportunity through our Technical Staffing division for a Project Support Coordinator in Schaumburg, IL This is a 90+ working day contract, an opportunity working with us at Connection. This position is remote after some in office trainings to start the role.

SHIFT: 7am-4pm OR 8am-5pm CT

We at Connection offer terrific benefit options for our W2 contractors that start on the first day of the month! These benefits include:
• Health / Dental / Vision
• Access to 401k contributions
• Bi-weekly paychecks and consistent 40 hour work weeks.
Entity of type com.vizirecruiter.common.domain.model.Label with id: 7972 Entity of type com.vizirecruiter.common.domain.model.Label with id: 2102 Entity of type com.vizirecruiter.common.domain.model.Label with id: 1124 **Responsibilities**:
• Create Work Orders (WO) for technicians based on parameters provided by the PM to meet the Client’s technician requirements.
• Select techs from pool of available techs based on review of their profile
• Schedule techs within the Client’s time frame and technician availability. Handle foreseen and unforeseen schedule changes.
• Track arrival and departure time
• Ensure techs are performing the tasks per the WO.
• Obtain all the necessary documentation from the techs to complete the work.
• Assist in the support of the techs onsite. Answer questions and/or escalate for proper support
• Approve the work based on deliverables successfully matching the work to be performed.
Entity of type com.vizirecruiter.common.domain.model.Label with id: 510 Entity of type com.vizirecruiter.common.domain.model.Label with id: 395 Entity of type com.vizirecruiter.common.domain.model.Label with id: 7708 Entity of type com.vizirecruiter.common.domain.model.Label with id: 1004 Entity of type com.vizirecruiter.common.domain.model.Label with id: 465 Entity of type com.vizirecruiter.common.domain.model.Label with id: 362 **Requirements**:
• 2+ years of working experience.
• Excellent communication skills — customer focused disposition.
• Ability to manage multiple tasks at once.
• Experience Outlook and Microsoft Suite: Teams, Word, Excel.
• Previous recruiting or interviewing experience is a plus.
• Basic IT knowledge is helpful.
• Ability to work and stay motivated independently.
• Previous experience with dispatch a plus.
Entity of type com.vizirecruiter.common.domain.model.Label with id: 553 Entity of type com.vizirecruiter.common.domain.model.Label with id: 317 Entity of type com.vizirecruiter.common.domain.model.Label with id: 405 Entity of type com.vizirecruiter.common.domain.model.Label with id: 33 Entity of type com.vizirecruiter.common.domain.model.Label with id: 287 Job Family: **Customer Service/Helpdesk** Location: **Schaumburg, IL** Compensation: **Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.**
• *Our company has over that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.** 48_Budget Created with Sketch. Benefits

We at Connection offer terrific benefit options for our W2 contractors that start on the first day of the month! These benefits include: Health / Dental / Vision. Access to 401k … **Responsibilities**

48_Analyze Created with Sketch. Analysis

Select techs from pool of available techs based on review of their profile. Answer questions and/or escalate for proper support. 48_Quality Assurance Created with Sketch. Quality Assurance

Ensure techs are performing the tasks per the WO. 48_Social Media Created with Sketch. Approve

Approve the work based on deliverables successfully matching the work to be performed. 48_Creative Created with Sketch. Create

Create Work Orders (WO) for technicians based on parameters provided by the PM to meet the Client’s technician requirements. 48_Human Resources Created with Sketch. Assist

Assist in the support of the techs onsite. 48_Performance Created with Sketch. Performance

Obtain all the necessary documentation from the techs to complete the work. Schedule techs within the Client’s time frame and technician availability. Handle foreseen and … **Requirements**

48_Experience Created with Sketch. Experience

2+ years of working experience. Experience Outlook and Microsoft Suite: Teams, Word, Excel. Previous experience with dispatch a plus. 48_Management Created with Sketch. Management

Ability to manage multiple tasks at once. 48_Recruiting Created with Sketch. Recruiting

Previous recruiting or interviewing experience is a plus. 48_Communication Created with Sketch. Communication

Excellent communication skills — customer focused disposition. 48_Knowledge Created with Sketch. Knowledge

Basic IT knowledge is helpful. **Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.**
• *Our company has over that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.** **Customer Service / Data Entry – REMOTE**
• *Grow Your Career at Connection**
• *Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.**

Location: **Schaumburg, IL** Compensation: Job Family: **Customer Service/Helpdesk** Connection has a fantastic opportunity through our Technical Staffing division for a Project Support Coordinator in Schaumburg, IL This is a 90+ working day contract, an opportunity working with us at Connection. This position is remote after some in office trainings to start the role.

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