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Kelly Services is seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Representative. In this entry-level role, you will be responsible for providing exceptional service to our clients by addressing their inquiries, resolving issues, and ensuring a seamless customer experience.
Key Responsibilities:
• * Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• * Resolve customer issues by identifying problems, troubleshooting, and providing appropriate solutions.
• * Maintain accurate and detailed records of customer interactions and transactions.
• * Collaborate with team members and other departments to ensure customer satisfaction.
• * Stay updated on company products, services, and policies to provide accurate information to customers.
• * Meet performance targets and quality standards set by the company.
• Required Skills and Qualifications:
• * Excellent verbal and written communication skills.
• * Strong problem-solving abilities and attention to detail.
• * Proficient in using computer systems and software applications.
• * Ability to multitask and manage time effectively in a fast-paced environment.
• * High school diploma or equivalent required; some college coursework preferred.
• * Previous customer service experience is a plus but not required.
• Experience:
• * Entry level; no prior experience required.
• * Any experience in customer service or related fields is advantageous.
• Working Hours:
• * Flexible working hours with various shifts available.
• * Must be available to work weekends and holidays as needed.
• Knowledge, Skills, and Abilities:
• * Knowledge of customer service principles and practices.
• * Ability to handle stressful situations calmly and effectively.
• * Strong interpersonal skills and the ability to build rapport with customers.
• * Self-motivated with a positive attitude and a willingness to learn.
• Benefits:
• * Competitive salary and performance-based incentives.
• * Comprehensive benefits package including health, dental, and vision insurance.
• * Paid time off and holiday pay.
• * Opportunities for career growth and development.
• * Access to training programs and resources.
• Why Join Kelly Services:
• * Join a reputable company with a long-standing history of excellence in workforce solutions.
• * Work remotely from the comfort of your home.
• * Be part of a supportive and collaborative team environment.
• * Enjoy a flexible work schedule that fits your lifestyle.
• * Access to ongoing training and career advancement opportunities.
• How to Apply:
Interested candidates are encouraged to apply by visiting our website at Kelly Services Careers and submitting an online application. Please include your resume and a cover letter outlining your qualifications and interest in the Remote Customer Service Representative position.Remote Customer Service Representative (Entry Level)