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Description:
• Responsible for administration and maintenance of the DHS ServiceNow environment.
• Manage platform/environment configuration and issue resolution.
• Engage in the development and upkeep of advanced scripts, business rules, and client scripts.
• Support end-user training for smooth adoption of implemented solutions.
• Ensure thorough documentation of configurations, customizations, and technical decisions.
• Ensure system uptime and compliance with policies and procedures.
Requirements:
• US Citizenship.
• Ability to obtain and maintain a security clearance at the Public Trust or above.
• Minimum of 3 years experience implementing ServiceNow solutions App Engine.
• Minimum of 2 years working with an Agile implementation framework.
• Minimum of 2 years implementing systems using Agile/Scrum methodologies.
• Minimum of 1 year in administration of a ServiceNow instance, including management of users, groups and roles, CMS development, ACLs, business rules, workflows, UI actions and policies, dictionary and catalog items.
• Familiar with IT Infrastructure Library (ITIL) processes and IT Service Management (ITSM) principles.
• Strong scripting skills in JavaScript and GlideScript.
• Strong technical skills, including workflow configuration and business rule development.
• Experience in customizing UI and creating complex workflows.
• Knowledge of methods for integrating with external systems.
• Expertise in troubleshooting and resolving technical challenges.
• Detailed-oriented approach, complemented by superb problem-solving and analytical capabilities.
• Proficiency in contributing positively to a team-oriented, cooperative environment.
• Outstanding communication and interpersonal abilities, coupled with a professional manner for client and internal team interactions.
• Familiarity with techniques for enhancing performance optimization.