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At Spline (https://spline.design), we are building a design tool to create 3d content for the web.
🙌We are a small team, and we are just starting. We are looking for talented people who can help us build our culture, growth as a team, and solve technical/graphic challenges.
We are passionate about building visual tools and solving creative challenges.
What’s the job?
• Talk to users over text/chat.
• Have conversations with users over video calls.
• Support users in need by answering questions and guiding them to the solutions.
• Gather feedback from users.
• Work alongside the community team and the design/dev teams to find solutions to user requests.
• Identify and organize user feedback for bugs, requests, or suggestions.
Required Experience
• Experience (1+ years) with user support through text, voice.
• Understanding of the creative space.
• Understanding of the basics of 3d and design tools.
• Understanding of how the web-based apps work and how to identify issues on technical processes.