Customer Support 1 – Data Entry & Call Center

Work Schedule
• 5 days’ work week, 8.30-5.00 PM PST
• Fully Remote work
• Mandatory Required to work on Monday, Tuesday, and Saturday every week
• Can choose one day off from either Wednesday, Thursday, or Friday.
• Sunday’s will be off.
• The exact schedule will be finalized by the hiring manager (HM) after you start the job.

Job Specifications

Typically Has The Following Skills Or Abilities
• One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
• Available to work any shift, including weekends, holidays, and/or overnight
• Demonstrated internet knowledge and understanding of basic internet browser settings
• Demonstrated ability to work with multiple software programs, simultaneously
• Working knowledge of MS Office package
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport-building skills

Job Description
• With general supervision, ensure accurate, timely, and efficient customer support.
• Respond to customer inquiries in a manner that supports the achievement of goals.

Essential Functions
• Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email
• Contingent on the Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures
• Online purchasing & e-Commerce knowledge Internet knowledge
• Payment processing/payment collections
• Eligibility verification Order Status, Shipping Status, and Stock Availability
• Accurate completion of necessary documentation, letters, and forms processing
• Quality Assurance testing for company software
• Research and resolve issues/complaints and determine appropriate resolution(s)
• Solve problems and assist with issues that may not fit the “cookie-cutter” solution
• Effectively educate and influence customers and prospective customers on the value and benefits that the company offers through its products, services, and solutions
• Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts

Qualified candidates please send your word format updated resume at the earliest to Pavan: Pavan.p@sunrisesys.com [732-272-0382] OR Sangeeth: Sangeeth.k@sunrisesys.com [732-272-0281]

Thank You.