Posted on
About The Opening
• Pay rate of up to $19 per hour
• Opportunity to work with one of the leading healthcare organizations
• Remote work arrangement
• Must be able to commute to Needham, MA for training
Responsibilities
• Respond professionally to customer inquiries on health insurance, offering support and clarity. Provide empathetic assistance for understanding benefits and navigating the claims process.
• Ensure precise entry of customer details, policy information, and claims data. Process policy changes, renewals, and updates while maintaining data integrity.
• Investigate and resolve concerns related to billing, claims, and policy discrepancies. Collaborate internally for efficient issue resolution and maintain comprehensive documentation.
• Assist with policy-related transactions and educate customers on available tools and wellness programs.
• Generate reports on customer service activities, trends, and issues for process improvement. Collaborate with cross-functional teams to ensure smooth customer experiences and stay informed on industry changes.
Qualifications
• Minimum of 1 year experience in customer service and data entry roles, preferably in the health insurance industry.
• Strong communication skills, both written and verbal.
• Proven ability to navigate a computer and willingness to learn new systems and software.
ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran’s status, sexual orientation, or any other protected factor.