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Description:
• *This role can be scheduled anytime 7 days a week within the hours of 7:25AM PST to 10:30PM PST**
We are looking for an enthusiastic, customer service minded individual who thrives in a collaborative, friendly and supportive environment.
Here’s how
-Answering incoming calls and initiating the booking of patients appointments
-Assisting with medical referrals
-Identifying and assessing customers’ needs to achieve satisfaction
-Daily communication of doctor schedules
-Basic billing and product knowledge communication and first point of contact resolution
-Other duties, as required
You’re the missing piece of the puzzle
-Two (2) years of work experience in a medical environment
-Excellent communication skills
-Intermediate computer skills and knowledge of Windows & G Suite environment
-Basic telephony skills and previous experience connecting calls to various departments
-Superior time management skills
-A quick learner, ability to organize, adapt, prioritize and multi-task
-Confidentiality and high level of empathy is critical
-A proactive attitude with the ability and skill to achieve goals independently or with limited direction from a supervisor
-Private clinic, Dental clinic, Senior Citizen community living Medical Office or Primary Care -Medical Office experience would be an asset
-Previous experience of making referrals and specialist appointments would be an asset
-Knowledge of medical terminology, experience handling medical records or physical charts would be an asset
Job Type: Fixed term contract
Contract length: 6 months
Pay: $20.00-$20.30 per hour
Benefits:
• Dental care
• Extended health care
• Flexible schedule
Experience:
• Patient care: 2 years (required)
• Healthcare: 2 years (required)
Work Location: Remote