Customer Service Representative

Job Title: Customer Service Representative

Job Description:

Attic Pros is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for answering incoming calls, taking care of customer service, scheduling appointments, and following up with clients. You will work closely with the rest of the team to ensure that our customers receive the highest quality of service and support.

Responsibilities:

• Answer incoming calls and respond to customer inquiries promptly and professionally
• Schedule appointments for attic cleaning, crawl space cleaning, rodent removal, heating and cooling replacement, and installation services
• Follow up with clients to ensure their satisfaction and address any concerns they may have
• Maintain accurate and up-to-date records of customer interactions, appointments, and services provided
• Coordinate with other team members to ensure that all customer service inquiries are resolved in a timely and efficient manner
• Provide exceptional customer service and ensure that our customers are satisfied with our services

Requirements:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Attention to detail and accuracy
• Strong organizational skills
• Proficiency with computer systems and software
• Prior customer service experience preferred

Attic Pros is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To Apply please complete the video interview by clicking on the link below.