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Remote potential | Green Card or Citizen requirement
This Sr. Product Manager will support customer implementation of our Utilization Management and Pharmacy product suite, to ensure customer satisfaction and serve as a key interface and liaison for our client base. The ideal candidate will have Utilization Management or Pharmacy/PBM product management experience with exemplary customer service skills, capable of de-escalating and proactively responding as client issues arise. The role is a senior level product manager with significant client product support duties.
• Support client implementation of UM/CM and/or Pharmacy/PBM software solutions
• Maintain and update Pharmacy Product training materials before and after each release
• Proactively elicit customer’s detailed functional and system requirements and manage implementation of those requirements throughout the course of the project(s).
• Support clients after implementations, helping with new features, demand resolution
• Troubleshoot application issues within client environments using Pharmacy business processes and regulations.
• Participate in customer meetings, understanding detailed customer requirements and working to establish and meet customer expectations
• Develop an expertise in our solution suite, supporting PBM and Pharmacy product customers
• Collaborate with Product Owners, Product Managers, and development teams on Product initiatives
Requirements:
• 5 years as Product Manager with recent Utilization Management, Care Management or Pharmacy/PBM product experience
• Strong Client support initiative and experience, capable of client diplomacy and strong ability to de-escalate
• Experience working in or supporting health plans or healthcare software organizations
• Experience with product workflows, product design, UI/UX, mockups, etc
• Experience with JIRA and Product design tools
• Clinical workflow, clinical experience would be a big PLUS
• Position may require travel once per month or once every other month (2-3 days per trip)
• Able to work daily on EST time zone.
• Green card or US Citizenship required