Join a team of customer service experts. We’ve been helping companies across the United States deliver a great customer experience for over 20 years, all with a fun, casual culture created to help you develop your career.What exactly does that mean? You’ll work in a great environment while helping the people who contact us with their customer service needs.
Qualifications
- Strong attention to detail and accuracy in data entry
- Proficiency in Microsoft Office Suite, especially Excel
- Excellent organizational and time-management skills
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Familiarity with data entry software or systems is beneficial
- Knowledge of data entry best practices and accuracy standards
- Strong work ethic and commitment to meeting deadlines
Responsibilities
- Perform tasks including data testing and verification, data entry and preparation of reports
- Under minimal supervision, performs, tracks, and reports quality evaluations, such as review of incoming data to help management reduce errors and improve efficiency
- Perform specific targeted testing and monitoring of designated processes and transactional activity
- Perform quality control reviews in various Consumer Banking related areas for accuracy, data integrity, timeliness, and completion
- Perform follow-up reviews to determine whether appropriate action was taken on reported findings and that desired results are achieved
- Analyze and interpret data to identify trends, document findings, and create reports to be delivered to leadership while working within pre-determined Service Level Agreements (SLAs)
- Document findings, prepare reporting, and effectively communicate with Consumer Banking management
- Collaborate with internal partners to execute quality control activities
- Propose methods of testing and reporting and execute plans
- Adhere to all applicable laws and regulations governing banking regulations and operations; including Client’s Compliance Program and associated policies and procedures
- Acquire and apply a maturing knowledge of the regulatory landscape to ensure proper compliance with laws and internal processes are followed
- Serve as an informal subject matter resource, assisting the first line of defense with quality, compliance, and regulatory questions related to operational and business execution
Benefits
- Upward mobility within a growing company
- $25.50/Hour PLUS Monthly Production Bonus Eligibility
- Affordable Medical, Vision, and Dental benefits
- 401k with company match
- Company Paid life insurance and Short Term Disability
- Additional Optional Insurances
- 4 weeks of PTO and Holidays
- Parental Leave