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As Daltrong’s customer service representative you will learn best practices to ensure we continue to be the best in class customer service team.
Who You Are (Requirements)
• Fully fluent native English speaker.
• Proven experience with Achieving Customer Service Excellence
• Experience working with Amazon within a customer service capacity
• Managerial or supervisor experience
• Hard-working, resourceful, self-motivated, detailed, and responsible
• Passionate about helping others and the company succeed
• Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
• Knowledgeable in MS Office, Google Sheets, Project Management tools
• Experience using Re:amaze is a plus
• Willingness to work for a single employer exclusively
• Capacity to work additional hours if needed
What You’ll Do!
• You will assist customers about product inquiries/concerns.
• You will make sure that customers are delighted and satisfied with their customer service interaction.
• You will turn customers around in case they are dissatisfied with shipping/product delays.