Customer Support Specialist (Oceania daytime)

We are looking for a customer support specialist to join our team covering AEST time zone daytime hours. You will be in contact with our clients both via email and voice chat. This role requires a strong technical background, excellent communication skills and a mindset that understands ecommerce.

Responsibilities
• Managing the technical side of onboarding new customers
• Guiding customers on how to use our product
• Writing code snippets to solve one-off problems.
• Troubleshooting technical issues
• Evaluating customer requests for customizations
• Collaborating with different departments to bring projects to completion.

Required Qualifications
• Experience with Javascript/HTML/CSS
• Excellent communication skills in English, both written and verbal
• Strong analytical skills and curiosity
• Attention to detail

Bonus points if:
• You have experience with PHP
• You know your way around Google Analytics
• You understand online marketing
• You have some experience with the software engineering process.

We look forward to hearing from you!