As the Front of House Manager at The Orleans Hotel & Casino, you will be responsible for overseeing the daily operations of the front-of-house areas, including guest services, reception, and concierge. Your role is crucial in delivering an exceptional guest experience and maintaining the high standards of our establishment.
Key Responsibilities:
- Guest Services: Manage guest interactions and ensure that all guests receive exceptional service and attention.
- Staff Management: Supervise and train front-of-house staff, including receptionists, concierge, and guest service representatives.
- Operational Oversight: Oversee the daily operations of front-of-house areas, ensuring smooth and efficient service.
- Problem Resolution: Address and resolve guest complaints or issues promptly and professionally.
- Quality Control: Maintain and enforce high standards of cleanliness, service, and operational procedures.
- Coordination: Collaborate with other departments to ensure seamless operations and exceptional guest experiences.
- Reporting: Prepare and present reports on guest feedback, service quality, and operational performance.
Qualifications:
- Proven experience in a managerial role within the hospitality industry, preferably in a hotel or casino environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to handle guest complaints and resolve issues effectively.
- Strong organizational and problem-solving skills.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent; a degree in hospitality management or related field is preferred.
Benefits:
- Competitive Pay: $25 to $32.50 per hour, based on experience and qualifications.
- Flexible Scheduling: Options for both full-time and part-time work.
- Employee Discounts: Discounts on hotel accommodations and dining.
- Professional Development: Opportunities for training and career advancement.
- Dynamic Environment: Work in a vibrant and fast-paced environment with a supportive team.