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The government services support team at Optum has earned the trust of organizations that our entire country relies on; from the Department of Defense and Veteran’s Administration to the teams at Health & Human Services and the Centers for Medicare and Medicaid Services. We’re repaying that trust with hard work, new ideas and a commitment to finding better solutions every day. Join us and help create ways for our government services agencies to be more efficient and effective. Join us to start Caring. Connecting. Growing together.
We are seeking Multiple System Administrators across multiple products (Salesforce, Microsoft Power Platform, Appian and Pega) to help manage and provide End User and platform support for an exciting upcoming federal contract (contingent on award). The administrator will be responsible for supporting End Users of various business solutions configured on the platform. Each successful candidate will have strong technical expertise and a deep understanding of the product platform.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
• Administer and configure the system environment in line with business requirements and best practices
• Manage user access, security roles, and permissions within environment
• Monitor system performance, conduct regular health checks, and implement optimizations and updates
• Troubleshoot and resolve Application-related issues, providing ongoing support
• Maintain documentation for system configurations, procedures, and guidelines for Application users
• Conduct training sessions and workshops to increase adoption and proficiency among end-users
• Stay up to date with the latest product features and enhancements
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
• Certification in one of the following
• * Certified Salesforce Administrator
• Appian Certified Associate Developer
• Microsoft Certified: Power Platform Developer Associate
• Certified Pega System Architect
• 3 years of experience in administering on the Salesforce, Microsoft Power Platform, Pega or Appian platforms
• 1 year experience with application security, governance, and compliance features
• 1 year service desk or other experience working in a customer service capacity
Preferred Qualifications:
• Experience working in Federal Government
• Strong analytical and problem-solving skills to effectively manage environment applications
• Excellent communication and training skills, with the ability to engage with users of varying technical proficiency
• Must be able to communicate both verbally and in written form
• Must be eligible to work in the United States
• Must have reliable internet service that allows for effective telecommuting
• Must be able to obtain and maintain a government security clearance
• All work must be conducted in the United States
• Additional Certifications as listed (especially cross product)
Salesforce:
Salesforce Certified App Builder
Salesforce Certified Sales/Service/Experience Cloud Consultant
Salesforce Certified Developer
Other Salesforce Certifications
Microsoft:
Microsoft Certified: Power Automate RPA Developer Associate
Microsoft Certified: Power BI Data Analyst Associate
Microsoft Certified: Power Platform Developer Associate
Microsoft Certified: Power Platform Functional Consultant
Microsoft Certified: Power Platform Fundamentals
Microsoft Certified: Power Platform Solution Architect Expert
Appian:
Certified Appian Analyst
Certified Associate Developer
Certified Senior Developer
Certified Lead Developer
Pega:
Certified Pega Business Architect
Certified Pega System Architect
Certified Pega Senior System Architect
Certified Pega Lead System Architect
Certified Pega Robotics System Architect
Certified Pega Data Scientist
• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C Residents Only: The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C residents is $70,200 to $137,800 per year. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
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