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Description
Are you tech-savvy? Do you consider yourself a “people person”?
Do you thrive in a fast-paced environment with shifting priorities? Do you enjoy the challenge of multitasking in a busy helpdesk role?
If so, we want to talk to you! We have an exciting opportunity for a technician to join the team and serve as the first point of contact for our growing client base.
We are currently seeking an experienced OSC Remote Support Service Technician to work with our team of professionals to deliver quality customer satisfaction to our numerous Managed Services clients!
This Technician is responsible for handling remote support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.
Please note:
This is a Mon-Friday day shift position.
7 am-4 pm CT
8 am-5 pm ET
Requirements
Duties & Responsibilities:
Deliver the highest quality customer satisfaction while responding/resolving
client service requests.
Communication with customers as required: keeping them informed of incident
progress, notifying them of impending changes or agreed outages
IT Support relating to technical issues involving Microsoft’s operating
systems.
Monitor the remote monitoring and management system alerts and notifications,
and respond accordingly through service tickets.
Client documentation on service tickets and internal systems
Additional
Ability to work in a team and communicate effectively.
Work with the field technicians to ensure requests are routed to the proper resource
in order to be resolved quickly and efficiently.
Recognize when service requests require escalation
Knowledge, Skills & Abilities
To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required.
Advanced understanding of operating systems.
Interpersonal skills: such as telephone skills, communication skills, active
listening and customer care.
Diagnosis skills of technical issues.
Ability to multi-task and adapt to changes quickly.
Technical awareness: ability to match resources to technical issues
appropriately.
Service awareness of all organization’s key IT services for which support is
being provided.
Understanding of support tools, techniques, and how technology is used to
provide IT services.
The AME Group is a 100% employee owned!
You can become an Employee Owner after one year and enjoy stock ownership!
Company-paid training and certifications are an important part of our company! Come work and learn with us!