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Job Responsibilities:
• Processes inbound complaint system fulfillment
• Uses a knowledge database and follows standard operating procedures (SOP) to respond to various requests
• Navigates multiple computer systems and applications
• Documents each contact in a database
• Performs other duties as assigned
Qualifications:
• High School diploma or GED and at least 3 years of professional experience OR
• Associates Degree and at least 1 year of professional experience OR
• Bachelors Degree
• Must have an active Public Trust Security clearance.
• Attention to detail with a high level of data entry accuracy
• Ability to follow documented guidelines and procedures, including strict adherence to privacy guidelines when accessing secure systems
• Efficient typing (40 WPM) and computer skills including experience with outlook, MS Word and Excel
• Must possess excellent time management skills and dependability to meet daily quotas and required goals or deadlines
• Able to work an 8 hours shift between the hours of operation 8am 8pm Monday through Friday based on business needs