About Us:
Technosoft Winzons is a leading provider of technology solutions, committed to delivering exceptional support to our clients. We are seeking dedicated Online Computer Support professionals to join our remote team. This role offers the flexibility of working from home with no investment required, making it an ideal opportunity for individuals looking for a convenient and rewarding job.
Job Description:
As an Online Computer Support Specialist at Technosoft Winzons, you will be responsible for providing technical assistance and support to customers experiencing computer-related issues. Your role will involve troubleshooting problems, guiding users through solutions, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Technical Support: Provide remote support for computer-related issues, including hardware, software, and network problems.
- Troubleshooting: Diagnose and resolve technical issues efficiently, using remote tools and resources.
- Customer Assistance: Guide customers through step-by-step solutions and provide clear instructions for resolving their problems.
- Documentation: Maintain accurate records of support requests and resolutions.
- Follow-Up: Ensure issues are resolved to the customer’s satisfaction and follow up as needed to provide additional assistance.
- Knowledge Sharing: Stay up-to-date with the latest technology trends and solutions to offer informed support.
Qualifications:
- Proven experience in a technical support or IT support role.
- Strong knowledge of computer systems, software, and hardware.
- Excellent problem-solving skills and the ability to troubleshoot technical issues remotely.
- Good communication skills and a patient, customer-focused approach.
- Ability to work independently and manage time effectively.
- High school diploma or equivalent; additional technical certifications are a plus.
Benefits:
- Flexible Work Hours: Full-time and part-time positions available with the flexibility to set your own schedule.
- Remote Work: Enjoy the convenience of working from home with no investment required.
- Competitive Pay: $20 to $25 per hour, based on experience and qualifications.
- Professional Development: Opportunities for training and career growth.
- Supportive Team: Work with a dynamic and collaborative remote team.