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Employer Industry: Business Process Outsourcing
Why Consider This Job Opportunity
• Competitive compensation commensurate with experience
• Regular performance reviews and raises based on tenure
• Opportunities for paid time off, holidays, and training
• Regular incentives including monetary rewards and prizes
• Comprehensive benefits options including medical, dental, and vision coverage
• Fun and engaging work environment with a casual dress code
What To Expect (Job Responsibilities)
• Handle inbound customer inquiries and troubleshoot basic technical issues
• Assist customers in adding or removing products and services
• Utilize systems and technology for account management tasks
• Identify sales opportunities and apply sales skills to upgrade services
• Ensure first call resolution through effective problem-solving and call handling
What Is Required (Qualifications)
• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite and Windows operating system
• Ability to maintain regular attendance and punctuality
How To Stand Out (Preferred Qualifications)
• Experience in customer service or technical support roles
• Strong aptitude for conflict resolution and negotiation
• Ability to thrive in a fast-paced and dynamic environment
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