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We are looking for a friendly and hard-working Call Center Associate to join our growing team. You will be responsible for answering all incoming calls and emails, handling customer questions and complaints, and transferring potential leads to our sales team. Candidates should have an outgoing and positive demeanor, a positive work ethic, and a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but we are willing to train the right person.
Responsibilities:
Respond to incoming calls and messages in a timely manner throughout the shift
Identify customer questions, complaints, concerns, and overall needs
Provide sufficient answers and solutions to all customer queries
Handle customer complaints respectfully and professionally
Redirect customers to appropriate departments and teams when appropriate
Generate leads for the sales team by screening callers and identifying potential sales opportunities
Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
Follow all communication procedures, policies, and guidelines during every customer interaction
Requirements and Qualifications:
High school diploma or equivalent (GED)
Customer service experience preferred
Familiarity with CRM systems is a plus
Excellent communication and time management skills
Ability to multitask
Outgoing and friendly personality